Unlimited Access

Get Unlimited Contributor Access to the all ExamTopics Exams!
Take advantage of PDF Files for 1000+ Exams along with community discussions and pass IT Certification Exams Easily.

Get Unlimited Access

Genesys Discussions

Exam GCP-GCX topic 1 question 54 discussion

Actual exam question from Genesys's GCP-GCX

Question #: 54
Topic #: 1

[All GCP-GCX Questions]

Jenny is monitoring five queues in real-time. She identifies one of the queues' Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?

A. My Queues Activity
B. Queues Activity
C. Queue Performance
D. Performance Dashboard

Show Suggested Answer

Suggested Answer: B 🗳️

by losadams at Feb. 15, 2024, 1 a.m.

Comments

Submit Cancel

mtullio89

1 month, 1 week ago

Here they are asking for "real-time" information. The answer for me is correct "B" in Queues activity. The Answer "C" is not real-time.

upvoted 2 times

...

SGV94

4 months ago

Selected Answer: C

For see percentages is Queue Performance

upvoted 1 times

...

MannyR

4 months, 1 week ago

For drilling on an individual queue, Queue Performance shows more regarding SLA, including the time the low scores happened. C seems to be the best answer

upvoted 1 times

...