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Genesys Discussions

Exam GCP-GC-ADM topic 1 question 1 discussion

Actual exam question from Genesys's GCP-GC-ADM
Question #: 1
Topic #: 1
[All GCP-GC-ADM Questions]

A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?

  • A. Skill
  • B. Time since they last handled an ACD interaction
  • C. Cost
  • D. Department
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by YeJune at Nov. 3, 2022, 5:40 a.m.

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waltertoro
1 month, 1 week ago
Answer is B
upvoted 1 times
...
YeJune
1 year, 8 months ago
Answer is corrected B
upvoted 1 times
...

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