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Exam GCP-GCX topic 1 question 50 discussion

Actual exam question from Genesys's GCP-GCX

Question #: 50
Topic #: 1

[All GCP-GCX Questions]

Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.
Which of the following options would help him perform his task?

A. Documents
B. Directory
C. Workspaces
D. Activity

Show Suggested Answer

Suggested Answer: D 🗳️

by LedTVMonitor at March 23, 2023, 8:42 p.m.

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LedTVMonitor

Highly Voted 1 year, 3 months ago

Selected Answer: C

You can see reports from Workspaces, not from actitivy

upvoted 9 times

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KlintDwood

Most Recent 1 week, 2 days ago

Selected Answer: C

Workspaces

upvoted 1 times

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mtullio89

1 month, 1 week ago

I would say the answer is D "Activity" because the "Workspace" would be the correct answer, not "Workspaces". If you fo in "Activity" and then "Leaderboards" you can check the "Average Handle time" of your agents.

upvoted 2 times

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Pattabiraman

5 months ago

Genesys cloud is very ambiguous in this. WORKSPACES is the place where the documents are shared. WORAKSPACE is the place where reports can be viewed. In the question, the answer was given as WORKSPACES. So D - activity would be the right answer.

upvoted 2 times

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