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Exam GCP-GCX topic 1 question 53 discussion

Actual exam question from Genesys's GCP-GCX

Question #: 53
Topic #: 1

[All GCP-GCX Questions]

Eva, a contact center supervisor, wants to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues.
Which of the following views can help Eva identify such issues?

A. Agents Wrap-Up Interval Detail
B. Agents Schedule Detail
C. Agents Evaluation Detail
D. Agents Interactions Detail

Show Suggested Answer

Suggested Answer: D 🗳️

by Fandangl3 at April 6, 2023, 5:54 p.m.

Comments

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KlintDwood

1 week, 2 days ago

Selected Answer: A

A. -The Agents Wrap-Up Interval Detail view displays agent statistics based on a specific wrap-up code set by a specific agent.

upvoted 1 times

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jolo202422

5 months, 2 weeks ago

Selected Answer: A

Amar_07

5 months, 2 weeks ago

A is correct

upvoted 1 times

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Mogoju

5 months, 3 weeks ago

A is Correct. https://help.mypurecloud.com/articles/agent-wrap-up-interval-detail-view/

upvoted 2 times

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LouisNguyen

7 months, 2 weeks ago

The Agents Wrap-Up Interval Detail view displays agent statistics based on a specific wrap-up code set by a specific agent. These statistics can help supervisors determine agent performance issues with interactions set a specific wrap-up code in one or multiple queues.

upvoted 2 times

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Fandangl3

1 year, 3 months ago

Answer is A: https://help.mypurecloud.com/articles/agent-wrap-up-interval-detail-view/ The Agents Wrap-Up Interval Detail view displays agent statistics based on a specific wrap-up code set by a specific agent. These statistics can help supervisors determine agent performance issues with interactions set a specific wrap-up code in one or multiple queues.

upvoted 3 times

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