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Genesys Discussions

Exam GCP-GCX topic 1 question 73 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 73
Topic #: 1
[All GCP-GCX Questions]

Policies automate repetitive quality management tasks.
Which of the following items could be defined as policies? (Choose three.)

  • A. Update the Do Not Call list with records that have the appropriate wrap-up code.
  • B. Specify time sets as a matching criteria.
  • C. Set up a schedule to run a daily report.
  • D. Automatically assign an evaluation for all calls over 5 minutes.
  • E. Determine how long to retain recordings and whether to archive or delete them.
Show Suggested Answer Hide Answer
Suggested Answer: ACE 🗳️
by Fandangl3 at April 6, 2023, 6:47 p.m.

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Fandangl3
Highly Voted 1 year, 3 months ago
BDE is the answer: https://help.mypurecloud.com/articles/about-quality-policies/ & https://help.mypurecloud.com/articles/create-recording-policy/
upvoted 6 times
...
KlintDwood
Most Recent 1 week, 2 days ago
Selected Answer: BDE
I vote for: B D E
upvoted 1 times
...
DeeSells
4 months, 4 weeks ago
Selected Answer: BDE
https://help.mypurecloud.com/articles/create-recording-policy/
upvoted 2 times
...
Ozlat
1 year, 3 months ago
BCE https://help.mypurecloud.com/articles/about-quality-policies/ https://help.mypurecloud.com/articles/create-recording-policy/
upvoted 2 times
Ozlat
1 year, 3 months ago
Sorry, I meant BDE
upvoted 3 times
...
...

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