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Exam ICYB topic 1 question 72 discussion

Actual exam question from Six Sigma's ICYB

Question #: 72
Topic #: 1

[All ICYB Questions]

Al bought a digital camera from his local electronics store. When he first used it he found the zoom lens function was inoperative because a gear was installed improperly. For the manufacturer of the camera this would be categorized as what type of cost?

A. Internal Failure Cost
B. Prevention Cost
C. External Failure Cost
D. Appraisal Cost

Show Suggested Answer

Suggested Answer: A 🗳️

by X18NDY at Nov. 19, 2021, 10:06 a.m.

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Jane_82u28u347y

10 months, 2 weeks ago

Answer is C

upvoted 1 times

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oroku_saki

1 year ago

Agree this should be updated to External Failure External failure–External failure costs arise from the rejection of the product or services by the customers after delivery. In other words, these are the costs when a product or service fails to meet the required quality standards and is detected after it reaches the customer. If the customer identifies the issue it is an external failure cost

upvoted 1 times

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