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Correct answer D:
deliver and support
The value chain activity that ensures services are delivered and supported according to agreed specifications and stakeholders’ expectations
Answers are incorrect !!
Design and Transition activity
The purpose of the design and transition value chain activity is to ensure that products and services continually meet stakeholder expectations for quality, costs, and time to market
Refer to 4.5.6 of the training manual.
The purpose of the deliver and support value chain activity is to ensure that services are delivered and supported according to agreed specifications and stakeholders’ expectations.
Definitely, D, was tempted by Engage but Engage is more about requirements and information on the completion of user support tasks from Deliver
and support. Services and products that have been planned, designed, obtained and built are now supported and kept running according to the specifications (SLAs) defined together with the customers (stakeholder).
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