Get Unlimited Contributor Access to the all ExamTopics Exams!
Take advantage of PDF Files for 1000+ Exams along with community discussions and pass IT Certification Exams Easily.
Answer:
B. Resolving an incident
Resolving an incident is most likely to be achieved by following a detailed procedure. Incidents usually have a disruption in the service, and having a detailed, step-by-step procedure ensures that the service is restored as quickly as possible, ensuring minimal disruption.
C. Managing a service request: Managing a service request does often follow a procedure, but it also might require customization based on the specific request. Unlike incidents, service requests are not about resolving disruptions and might not always be as time-sensitive.
Since service requests are pre-defined and pre-agreed as a normal part of
service delivery, they can usually be formalized, with a clear, standard procedure for
initiation, approval, fulfilment, and management.
Should be B.
Resolving an incident is the most likely to be achieved by following a detailed procedure. Incident management typically involves following a predefined process or procedure to restore a service to normal operation as quickly as possible after an incident has occurred. Having a detailed procedure in place can help ensure that the incident is resolved efficiently and effectively.
5.2.5 There should be a formal process for logging and managing incidents. This process does not usually include detailed procedures for how to diagnose, investigate, and resolve incidents.
I'll go with B
A detailed procedure provides step-by-step instructions for carrying out a task or process. It is typically used to ensure consistency and accuracy in the execution of tasks, and to minimize the risk of errors or omissions.
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
Want to SAVE BIG on Certification Exam Prep?
ManikRoy
1 week, 3 days agoMiryanaA
5 months, 3 weeks agoLeeVee
6 months, 3 weeks agoDH333
7 months, 3 weeks agofilipov1
8 months, 1 week agoSkittle4710
8 months, 3 weeks agoookook
1 year, 1 month agoookook
1 year, 1 month agoPanda_man
1 year, 2 months agoExamKiller020
1 year, 3 months agoSoshiraz
1 year, 3 months agorandy227
1 year, 3 months agoconcepcionz
1 year, 4 months agoxxxBadManxxx
1 year, 4 months agovidr
1 year, 4 months agovidr
1 year, 4 months ago