Unlimited Access

Get Unlimited Contributor Access to the all ExamTopics Exams!
Take advantage of PDF Files for 1000+ Exams along with community discussions and pass IT Certification Exams Easily.

Get Unlimited Access

Iiba Discussions

Exam IIBA-CBDA topic 1 question 2 discussion

Actual exam question from IIBA's IIBA-CBDA

Question #: 2
Topic #: 1

[All IIBA-CBDA Questions]

An analyst at a bank is trying to identify research questions for an analytical study on top customer issues across branches. During an interview with a branch manager, the analyst asks the manager what their top customer concerns are relating to this branch? After the manager's reply, the analyst asks a follow up question on how their top customer concerns compare against the top customer concerns across all branches?
Was the analyst's follow-up question valid?

A. Yes, only for the purpose of ensuring that the manager is aware of the company-wide reports
B. Yes, it builds on the previous question and allows the analyst to identify branch-specific concerns
C. No, the question is not valid in this particular scenario
D. No, there is no value comparing the results of a single branch with results across all branches

Show Suggested Answer

Suggested Answer: B 🗳️

by Rabbitsfoot at July 4, 2024, 1:13 p.m.

Comments

Submit Cancel

Rabbitsfoot

3 days, 17 hours ago

B - The analyst's follow-up question is indeed valid and falls under **Option B**. It builds on the initial question by comparing the branch-specific concerns with the broader customer concerns across all branches. This comparison can help identify if the issues at this particular branch are unique or part of a wider pattern within the bank. Understanding how the branch's concerns align with or differ from the overall trends can be crucial for targeted problem-solving and strategic planning. It allows the analyst to gain a comprehensive view of customer issues and to prioritize research questions that are relevant both at the branch and company-wide levels.

upvoted 1 times

...