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Exam CIS-CSM topic 1 question 214 discussion

Actual exam question from ServiceNow's CIS-CSM

Question #: 214
Topic #: 1

[All CIS-CSM Questions]

Customer service personnel who are allocated the customer service agent (sn_customerservice_agent) role are responsible for which of the following tasks? (Choose four.)

A. Assist customers with questions, issues and problems
B. Create cases
C. Propose major cases
D. View, edit, and work on cases
E. Approve customer contacts
F. Manage customer entitlements

Show Suggested Answer

Suggested Answer: ABCD 🗳️

by NokoNice at Oct. 16, 2023, 5:56 a.m.

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Alex_Lima84

2 days, 14 hours ago

Selected Answer: ABCD

Correct answer

upvoted 1 times

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netvision_g

4 months, 3 weeks ago

Selected Answer: ABCD

Customer service agent [sn_customerservice_agent] An agent who assists customers and partners with questions, issues, and problems. This user creates cases, views and edits cases, and works with customers and subject matter experts to resolve cases. A customer service agent typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups. https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/reference/r_RolesInstalledWithCustomerService.html

upvoted 1 times

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NokoNice

8 months, 3 weeks ago

Selected Answer: ABCD

ABCD I believe is correct. https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/reference/r_RolesInstalledWithCustomerService.html

upvoted 1 times

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