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Salesforce Field Service Consultant Exam Actual Questions

The questions for Field Service Consultant were last updated on July 8, 2024.
  • Viewing page 1 out of 28 pages.
  • Viewing questions 1-4 out of 111 questions
 

Topic 1 - Exam A

Question #1 Topic 1

Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?

  • A. Update the Service appointment page layout to include the Articles related list.
  • B. Create a quick action on the work order to search the Knowledge base.
  • C. Add the Knowledge Lightning component to the Field Service mobile app.
  • D. Attach the relevant articles to the work order or work order line items.
Reveal Solution Hide Solution   Discussion  

Correct Answer: D 🗳️

Question #2 Topic 1

One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?

  • A. Implement Path for Work Orders.
  • B. Configure a Maintenance Plan.
  • C. Define a repeating Work Type.
  • D. Build a Process for Service Appointments.
Reveal Solution Hide Solution   Discussion  

Correct Answer: B 🗳️

Question #3 Topic 1

Universal Containers wants to track Technicians’ van stock using the Salesforce Field Service mobile app and ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements? (Choose three.)

  • A. Products Consumed
  • B. Inventory
  • C. Warehouse Locations
  • D. Mobile Locations
  • E. Products Required
Reveal Solution Hide Solution   Discussion   1

Correct Answer: ABE 🗳️

Question #4 Topic 1

An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?

  • A. Assets
  • B. Maintenance Plan
  • C. Product Item
  • D. Entitlement Plan
Reveal Solution Hide Solution   Discussion  

Correct Answer: C 🗳️

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