Oracle 1z0-325 Exam Actual Questions

You are working with a client to set up a new chat channel for their agents. Which four features would you configure in the chat workspace options? (Choose four.)

Correct Answer: ABEF 🗳️
Reference:
https://docs.oracle.com/cloud/latest/servicecs_gs/FAMUG/css_admin_chat_configuration.htm#FAMUGth_ChatConfiguration

Your customer wants to set CI_HOURS to 720 but they don't want to notify customers when the incident status automatically changes.
Which Contact Email Message should be turned off?

Correct Answer: A 🗳️

Your customer would like to automatically create incidents for any comments created on Social Media sites.
Which two Social Media options are available to create incidents in Oracle Service Cloud? (Choose two.)

Correct Answer: CD 🗳️
Reference:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-13.htm

Your customer wants agents to respond to specific product questions in a uniform manner.
They interact with their customers through the customer portal, chat, and email. Some of the responses can be automated, so you set these responses as standard text.
Which three standard text types can you use? (Choose three.)

Correct Answer: AEG 🗳️
Reference:
https://docs.oracle.com/cloud/latest/servicecs_gs/FAMUG/css_admin_chat_configuration.htm#FAMUGac1130112