Cisco 500-442 Exam Actual Questions

The questions for 500-442 were last updated on June 14, 2024.

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Topic 1 - Exam A

Question #1 Topic 1

What are two possible Outbound Dialing Modes? (Choose two.)

A. Accept Mode
B. Preview Mode
C. Progression Mode
D. Predictive Mode
E. Direct Predictive Mode

Reveal Solution Discussion 1

Correct Answer: BD 🗳️

Question #2 Topic 1

Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)

A. the file format is mp3
B. G729
C. G711 mu-law or a-law
D. the file format is wav
E. the max file size is 40 MB

Reveal Solution Discussion 1

Correct Answer: BC 🗳️

Question #3 Topic 1

What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

A. Historical Report
B. Call Routing Reports
C. Administration Audit Report
D. TCP/IP disconnect reports
E. Real-time Report

Reveal Solution Discussion

Correct Answer: AE 🗳️

Question #4 Topic 1

What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

A. obtains data from the base solution's database, known as Data Sources
B. automates Text to Voice Bot Configurations
C. allows agents to re-skill to a different skill group or team
D. allows different groups of use is to configure APIs based on their roles
E. customizes the visual presentation of the reports

Reveal Solution Discussion

Correct Answer: AE 🗳️

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